January 19 2023
Good afternoon Earla,
The recent heavy frost has resulted in multiple power outages in the area, we are very aware of the hardships this causes our customers, friends and neighbors. This is just a quick note to let you know that our employees are working 24/7 to restore the power as quickly and safely as we can. Due to weather unpredictability over the coming days, some of the outages may last longer than usual, but please know our teams are making every effort to remove frost buildup, patrol and repair damaged lines. Customers should plan for alternative power sources to meet their needs. Those planning to use standby generators should prepare to have enough fuel for an extended duration.
If your residents are bringing their concerns to you, please direct them to call in to 1-800-668-5506, report it online at https://poweroutage.atco.com/ or download the My ATCO Electricity App.
We are very sorry for the inconvenience and challenges extended outages can cause, please trust we are working non-stop until all is restored.
Customer Relations, Central East Region
- 587 201 2278 F. 780 826 6777
- 5402 54 Avenue, Bonnyville AB Canada T9N 2K5